Returns

Studio 1961

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RETURNS & REFUNDS

We understand that making a decision over the internet can be difficult because in many cases you haven't physically seen the product.

For this reason, we allow you to return your order with the driver for a full refund should the furniture you ordered looks different from the picture/image in our website.

In the event that an item arrives damaged or defective from Studio 1961, you may return for a full refund within 3 days upon delivery. You must email to Studio 1961 to inform them that you would like to return an item together with the pictures taken. Failure to do so will result in forfeiture of your right to take advantage of our return policy. Returned items must be in original condition.

In the event of wrong colour being sent to you, we can only replace the exact item within the normal standard lead time. If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us. You will also be subject to a 35% restocking fee on allowable returned items. All returned items MUST be in new condition.

Special Orders - (Made to Order or Custom Orders) are not covered under the return policy. These products are custom made to your specification, (color, style, finish, fabric) or are products that are specially imported for you.

Special Discounts - Extra discounted orders or products on sale are not covered under the return policy. This exclusion from the return policy shall also apply to any merchandise purchased or won through a third party site.